REFUND POLICY

Refund Policy

  • Full refund will be made if you cancel our services within 48 hours days of making the payment.

  • If you choose to terminate our services after the initial 5 days then you will be charged an amount equivalent to the working hours put into the project. The balance will be credited to the account from which you made payment within 45 days of cancellation.

  • Cancellation of any service renewal should be done 10 days prior to the start of next billing cycle.

  • If cancellations are made after the start of the billing cycle then an amount equivalent to the working hours put into the project during that month will be billable, which the clients will be entitled to pay.

  • If you signed up for our services, but did not make use of them then you are still entitled to pay us.

  • Amount of refund will be credited in the account from which the payment was made within 45 days of service cancellation.

In line with providing our customers with the best quality and client experience, we have established a considerate cancellation & refund policy.


We plan each project by dividing work into milestones.


All projects begin with a complete discovery/analysis and creation of a scope of work document. This is done to make sure that both parties have complete understanding of the work required and thus eliminate the potential for project cancellations, reversals, or disputes.

 

As there is time spent to achieve every milestone and complete every module, a refund is not be possible for work already completed.
In the event of a project terminated on a mutual basis, the client has control of all completed work and any payment for further development will become void. No previous payment or deposit would be refunded.


No payment will be refunded once the client approves mock-up designs and we move into the development phase of the project.
There are no partial refunds for projects mid way through a milestone phase.


No cancellations are entertained for services that our marketing team has offered on special occasions. These are limited time offers and cannot be cancelled.


Digital marketing packages are not refundable, but the client may cancel with a notice written 30 days in advance.
We do not offer refunds on deposits or payments for projects that are abandoned or lay dormant for more than 30 days.

 

Updated: October 6, 2022